Field Service Monitoring Platform
From the moment an issue is raised to verified closure — vendors, project managers and field technicians work on one platform with live tracking and photo proof.
Open now
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Resolved today
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SLA
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Complaints raised vs resolved
Last 10 days
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Open complaints by category
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Complaints managed
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SLA compliance
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Avg. resolution time
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Sites connected
Features
Purpose-built for electrical maintenance teams managing complaints across plants, vendors and technicians.
See every technician and open complaint on a live map, updated in real time.
The right people are notified the moment a complaint is raised, assigned or escalated.
Every complaint type has its own SLA — vendors see the deadline and time left, with a full penalty report for late closures.
Trends, resolution time and SLA compliance by site, vendor and category.
JWT authentication, encrypted APIs and a full audit trail of every action.
How it works
Every complaint follows the same accountable path, so nothing gets lost between teams.
Creator raises the complaint — Vendor, Admin and Project Manager are notified together
Vendor reviews the details and accepts or rejects the complaint
Vendor distributes the work to workers on the mobile app
Worker checks in via GPS and uploads before photos
Worker uploads after photos — Vendor and Admin see them
Admin may raise an issue (Vendor only); Vendor verifies or sends the work back for rework
Vendor verifies the work and closes the complaint
Built for every role
Each team member signs in to a workspace designed around exactly what they need to do.
Raise complaints, upload media, track status
Accept complaints, distribute work to workers, verify & rework
Responsible for vendors — monitor work and SLA deadlines
Mobile-friendly web portal: my jobs, GPS check-in, before/after photos
Review worker photos, raise issues to vendors, reports
Full access — creates every user, roles, configurations, audit logs
Mobile-friendly worker portal
Workers sign in on the web from any phone — no app to install. Check in with GPS, capture before/after photos with the phone camera and submit the job to the vendor.
Good morning,
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Current task
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Before
Add after
Sign in to your workspace and see every complaint, team and site in one place.
Or write to support@complainmanagement.in